Terms & Conditions
Silkasia Online Store – Terms & Conditions
Welcome to Silkasia’s online e-commerce platform. By using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making any purchases on our website.
1. Acceptance of Terms
By accessing or using the Silkasia online store, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.
2. Online Shopping
2.1. You may use our website to browse, select, and purchase products offered by Silkasia. All product descriptions, prices, and availability are subject to change without notice.
2.2. Silkasia reserves the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
3. Account Registration
3.1. To make a purchase on our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3.2. You agree to provide accurate and up-to-date information during the registration process and promptly update your account information if it changes.
4. Privacy
4.1. Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.
5. Payment
5.1. All payments made on our website are processed securely. We accept various payment methods, including credit cards, debit cards, and online payment gateways. By providing payment information, you confirm that you have the legal right to use the chosen payment method.
6. Shipping and Delivery
6.1. Silkasia will make every effort to ensure that your order is delivered in a timely manner. However, we are not responsible for delays caused by shipping carriers or other factors beyond our control.
6.2. Shipping costs and delivery times may vary depending on your location and the shipping method chosen during checkout. Please refer to our Shipping & Delivery Policy for more information.
7. Returns and Exchanges
7.1. Silkasia has a return and exchange policy that outlines the terms and conditions for returning or exchanging products. Please review our Return & Exchange Policy for detailed information.
8. Intellectual Property
8.1. All content on the Silkasia website, including text, graphics, logos, images, and software, is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or display any of this content without our prior written consent.
9. Limitation of Liability
9.1. Silkasia is not liable for any direct, indirect, incidental, special, or consequential damages that may result from your use of our website or the products purchased through it.
10. Governing Law
10.1. These terms and conditions are governed by the laws of Islamic Republic of Pakistan, without regard to its conflict of law principles.
11. Changes to Terms & Conditions
11.1. Silkasia reserves the right to modify or update these terms and conditions at any time. Changes will be effective immediately upon posting on our website. We recommend that you review these terms regularly to stay informed of any updates.
12. Contact Information
12.1. If you have any questions or concerns about these terms and conditions, please contact us at [email protected] or 0331-7070281.
By using our website, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing Silkasia for your online shopping needs.
Following Terms & Conditions are applicable on Online Sale:
- No monetary refunds will be entertained; all items can be exchanged in case of any defects.
- Delivery charges starting from Rs. 120 are applicable on all orders.
- Customer can place only 2 orders within a 24-hour window.
- The minimum order value for delivery is Rs. 1,000. Orders below this value will not be processed.
- Maximum order value for Cash on Delivery orders is Rs. 25,000. For orders above this limit, please use any of our prepaid payment options.