Due to the customized nature of our products we do not offer any refunds, returns or exchange. However, If there is only a Serious defect, mistake or quality issue in the product shipped to you, we will consider replacing it at management discretion.
In any Case Where we accept to get your outfit return, Refund or Exchange, it is fully & Solely Customer Responsibility to Ship outfit back to us on their own expense.
In most cases Where we are forced to cancel order & go against our Policy, Customer Deemed to be Black Listed for life on our website & All future request of purchase will be denied.
Before Dispatching any Dress (article/order) Our Quality Check (QC) team, properly check the items for any kind of error in work & sizing. Although on all stages, we keep our eyes open from start of the order to maintain the quality of from fabric/merchandise to end product. We also Keep Close CCTV Footage of your outfits before final dispatch to keep record of Measurements & Quality of outfit sent to you, You have a right to claim it and we will be happily providing video footage to you if any discrepancy occur.
Outfit Prices are inclusive of all local market taxes with International Shipping & handling fee, Usually Foreign countries do not charge Taxes or shipping or handling fee, but in any case if they charge taxes on your shipment, it is your responsibility & not ours, we have no control over your Country Laws.
We processes all orders in currency displaying on website at checkout stage your cart is always displayed in Your Local Currency, you will checkout using PKR / USD (for Internation buyers) at the most current exchange rate according to your local bank or Credit Card Provider (Merchant).
Our Size Chart is based on Ready to Wear Size. we take your Electronic Confirmation on Checkout to confirm & refer our size chart before you process order. In case you chose to provide slight changes or custom size, make sure to provide Ready to wear Measurements.
We don’t customize Colour / Fabric / Style for any outfit. Although you can get directly in touch with our designer on given numbers for more details regrading order customization. But we always recommend our customers its better to order that you are looking on our website,
Laces & Accessories
Almost all our Laces, Buttons & other accessories used on specific item are Imported from China & Abroad, We make sure to have enough in stock but in rare cases Laces can be change in suits. Our designers make sure to put a most similar or most matched Laces suiting to your design/order.
Shipping & Handling
All local orders shipped through our registered trusted couriers with COD (Cash On Delivery) facility to keep your orders delivered in time in any condition.
All internation orders Shipped by DHL, According to them Delivery is made in 48 – 72 working hours Once Dispatched & our commitment is based on their commitment, In case for any reason we have guaranteed your delivery on any specific date & Courier delayed it for any reason beyond control such as flight missed, natural disaster or Peak time, Whether conditions or whatsoever case, we shall not be held responsible. we have no control over these unforeseen conditions. In Christmas or thanks gyving shipments may get delayed due the workload.
Make to Order
- Our standard shipping time is Based on a single outfit, in a case where you have order more then one outfit, we will try our very best to deliver in standard time frame but it may cause some delay. Its better to confirm before placing order if your event dates are close.
Ready to Wear
- Ready to wear articles are shipped within 24 hours depends on the availability of the item.
Courier Receiving & Pick Up
- Always receive your shipment by your own hands or trusted family members & Sign for it. It is not recommended to Leave Signature on File of Fedex or DHL, . In case you do that, it is solely your own responsibility. If your shipment is lost while you allow them to leave at your door. we shall held no responsibility. if you are not at home most of the time Please Schedule a pickup with them.
- Please keep a track of your shipment. we do notify you by Email & SMS/ Call once it is shipped, Please do not let them leave at reception of your residential & Office Building, keep a proper track of your shipment and be there to receive yourself. In case they deliver to your office or residential Reception or Front Door, Shipment will be considered as delivered & no responsibility will be held by us if they lost it. if you are not at home most of the time Please Schedule a pickup with them.
We try our best to stitch as best as possible to the given size & we want our outfits to fit you like gloves However Be Prepared for Minor alterations at your own Expense, We keep extra Fabric inside suit for Chest & Waist Alterations in most designs. Custom Designs are made according to the customer required size although, we also keep extra fabric inside.
In case you do not accept or agree to our terms & condition, Refrain from buying anything from our website.